Problem = I found one big, widespread misconception about what motivates employees:Specifically, many managers incorrectly believe most employees are motivated by amount they are paid.
But my research shows “superstar” employees in each job in each company are motivated by doing specific activities.Note:I define superstar employees as those who are both
There are five main types of activities employees might do in their jobs.As such, it is crucial to measure which of these activities a job applicant wants to do most, second most, and so on down to least.So, let’s look at these five possible work motivations:
*Helping People Motivation
How do you increase your odds of hiring highly motivated employees?
When I custom-tailor pre-employment tests, I begin by having superstars in each job take tests for four work-related arenas:(A) motivations, (B) personality, (C) interpersonal skills, and (D) intelligence.As such, testing for motivations, my research in each company reveals scientifically benchmarked test scores of superstar employees on each of these five types of work activities.
Example 1:In my research in most companies, I usually find superstar Sales Reps score highest on two of the five work motivations:
That scientifically shows terrific Sales Reps usually feel highly motivated to (a) run after making sales and (b) exert power by keeping control and following-up with prospects and customers.
Example 2:Superstar Customer Service Reps (CSR) usually score highest in two motivations:
*Helping People Motivation
Statistically, that indicates terrific CSRs feel highly motivated to do two activities:(a) help people and (b) learn or research what customers need so they can provide great service.
Example 3:Design Engineers who are highly valued by their employer usually score highest in Creativity Motivation.Why?Because terrific Design Engineers must conjure up new products and ways to engineer products.So, superstar Design engineers desire to do highly creative work.In contrast, my research shows most other types of engineers, e.g., structural or industrial engineers, score highest on Knowledge/Learning Motivation, because they need to do research to learn how to carry out their more normal engineering projects.
WIDESPREAD MISCONCEPTION AMONG MANAGERS
Many managers incorrectly think good employees are most motivated by either (a) feeling achievement-oriented or (b) how much they get paid.
Misconception about superstars being GENERALLY achievement-oriented:No one is GENERALLY achievement-oriented.Instead, people want to achieve good results on SPECIFIC work tasks they feel personally enthused to do.For instance, my pre-employment testing research typically finds good Sales Reps are highly Money Motivated and Power Motivated.They would not feel motivated if their job focused on the other three motivations:Helping People Motivation or Creativity Motivation or Knowledge Motivation.
STUNNING EXAMPLE OF MANAGERS MISCONVEIVING WHAT MOTIVATES GOOD EMPLOYEES
Recently, a big residential condo association needed to decide which security company to use.Security companies often have high turnover among their employees.And some security guard companies fantasize if they pay security guards more, then they will might reduce turnover.
But, using pre-employment tests, I did a benchmarking study of the company’s superstar security guards who are both (a) highly productive AND (b) low turnover.
Lo-&-behold, the highly productive, low turnover security guards did NOT score highest on Money Motivation.Instead, on the work motivations section of pre-employment tests, they scored highest on Helping People Motivation.
That scientific finding shows the lowest turnover, most productive security guards feel very enthused and motivated to help people.Specifically, they are motivated to be a type of customer service rep for occupants of buildings in which they work.
So, using my research, I recommended that company
1.hire applicants who score high on Helping People Motivation
2.give guards many opportunities to serve to building occupants
5 RECOMMENDATIONS to HELP YOU HIRE HIGHLY MOTIVATED EMPLOYEES
First, do not hallucinate nor fantasize that if you pay employees more, they will work harder or stay longer.Many wonderful employees are not Money Motivated.
Second, use pre-employment tests to scientifically benchmark and statistically predict which job applicants are most likely to become highly motivated, productive, and low turnover.Use pre-hire assessment tests to measure work-related (1) motivations, (2) interpersonal styles, (3) personality, and (4) intelligence.
Third, on pre-employment tests do benchmarking study to discover specific test scores of your best employees in each job in your company.
Fourth, focus on hiring applicants whose pre-employment test scores are similar to your company’s superstar employees’ benchmark test scores, and also do well in interviews, reference checks, and other methods you use.
Fifth, after you hire an employees, give them the type of work activities they feel most motivated to do.That is how you use their strongest motivations to manage superstars on-the-job.
When you do these five actions, your results should include
Copyright 2018 Mercer Systems, Inc.
ABOUT THE AUTHOR: Michael Mercer, Ph.D., is researcher and creator of pre-employment tests.His 3 “FORECASTER(tm) TESTS” help companies scientifically evaluate job applicants.He is book author of 6 books, including “HIRE THE BEST & AVOID THE REST(tm).”See information about his 3 pre-employment tests, 6 books, newsletter and speeches at www.MercerSystems.com
HIRE MILLENNIALS WHO ARE HIGHLY PRODUCTIVE + LOW TURNOVER
My hiring research using pre-employment tests and in-depth interviews reveals common negative comments about hiring Millennials is like the Yogi Berra phrase:“It’s like déjà vu all over again!”Yes, I notice managers and publications express panic, concern, and disdain for Millennials.
Observation:The criticisms and complaining about Millennials is essentially the exact same criticisms and complaining people expressed about all other Generations.This includes Baby Boomers, Generation X, Generation Y, Millennials, and any other so-called “generation” with a cute label.
RESEARCH ON HOW TO HIRE THE BEST
In my research to help companies hire terrific employees, I always custom-tailor pre-employment tests.To scientifically custom-tailor benchmark pre-employment test scores, I have the company test some of its best employees in each job.I call those employees “superstars.”These terrific employees have two important factors:They are both 1.Highly Productive 2.Low Turnover
When I test superstar employees to create custom-tailored benchmark pre-employment test scores, I NEVER ask for nor find out nor take into account any personal or genetic data, including if the person is in Millennial generation.I only use pre-employment assessment or test data that is (a) factual and work-related, and (b) not related to non-work-related factors.
Results:Superstar employees are successful in their jobs, regardless of whether they are Millennials or Generations X or Y or Z or Baby Boomers!
EXAMPLE 1:HIRING WONDERFUL SALES REPS
For example, let’s say a company wants to test job candidates so it can hire terrific, superstar Sales Reps.
First, I benchmark pre-employment personality and intelligence test scores of the company’s best Sales Reps who are both highly productive and also low turnover.
My research often (but not always) finds superstar Sales Reps get high test scores on six personality traits:
*Motivation to Follow-Up
Also, I sometimes discover a company’s best Sales Reps also get high scores on three intelligence test scales:
*Problem-Solving or Reasoning Ability
*Arithmetic or Math Ability
*Ability to Handle Small Details
Notice:A person of any generation, age, or gender can get high test scores on those six personality test scales and three intelligence test scales.Job applicants who get high scores on those nine pre-hire test scales can be members of the Millennial or any generation!
EXAMPLE 2:HIRING GREAT BLUE-COLLAR WORKERS
Another example:Let’s say a company wants to test applicants so it can hire productive, low-turnover blue-collar workers, such as Warehouse Worker.
For blue-collar pre-employment testing, I use two tests:(1) dependability or reliability test and (2) intelligence or mental abilities tests.
I start by having the company’s best, superstar Warehouse Workers take the pre-employment tests.From that, I statistically find the benchmark or typical test scores of the company’s best, highly productive, low turnover Warehouse Workers.
Recently, I did this with a company, and found its best Warehouse Workers got high dependability or reliability test scores on six measures *Honesty *Work Ethic *Thinking First (not being Impulsive) *Not Stealing *Not Being Substance Abuser *Ability to Handle Small Details
They also got average scores on two intelligence test scales:
*Arithmetic or Math Ability
*Ability to Handle Small Details
Notice:Any Millennial can get these pre-employment test scores.The age or generation of the applicant has nothing to do with whether or not an applicant gets pre-employment test scores similar to that company’s superstar Warehouse Workers or other employees.
RECOMMENDATIONS TO HELP YOU HIRE TERRIFIC MILLENNIAL EMPLOYEES
First, on pre-employment tests, do research to make custom-tailored benchmarks based on your company’s best, superstar employees in each job.
For white-collar jobs, use personality tests and work-related intelligence tests.
For blue-collar jobs, use dependability (reliability) tests plus work-related intelligence tests.
Test superstars in each job who are both
From that benchmark testing, statistically determine custom-tailored benchmark test scores for each job in your company.
Second, have job candidates take the pre-employment tests or assessments.
When an applicant’s pre-employment test scores are within the benchmark test scores, you should seriously consider hiring that person, regardless of whether the person is a Millennial or of any other generation.
But, if an applicant’s test scores fall outside your custom-tailored range of benchmark test scores, you should go find better applicants who have work-related qualities more similar to your highly productive, low turnover employees.
Focus on hiring person who objectively has work-related qualities similar to your best employees.Do not take into account the so-called generation of the applicant.
This scientific hiring method makes it irrelevant if the applicant is a Millennial.So, you are wise to use custom-tailored pre-employment tests and other screening methods in your quest to hire good employees who are both highly productive + low turnover!
ABOUT THE AUTHOR:Michael Mercer, Ph.D., is a nationally renowned expert and best-selling author of the book “Hire the Best & Avoid the Rest(tm).”Dr. Mercer provides companies with expertise and 3 pre-employment tests to hire terrific employees.You can get no-cost subscription to his e-Newsletter or information on his 3 “Forecaster(tm) Tests” - pre-employment tests - at www.Pre-EmploymentTests.com
Millennials Hiring, Management & Work Ethic by Michael Mercer, Ph.D.
Complaints about hiring millennials make big news.People say Millennials are lazy, uninterested in working, and goof-off a lot.. “It’s like déjà vu all over again!”
Yogi Berra made that “déjà vu” remark.And that quote perfectly describes current bellyaching about hiring and managing Millennials.
I feel concerned that I might projectile vomit if I see one more article complaining about how (a) difficult it is to hire Millennials or (b) hard it is to manage Millennials or (c) pseudo-impossible about getting Millennials to produce a day’s work for a day’s pay.
HERE’S REALITY ABOUT HIRING & MANAGING MILLENIALS
1.Some Millennials are lazy bums.
2.Some Millennials are hard-working, very productive employees.
Lo-&-behold, this is “déjà vu all over again,” because the same two observations were made about every previous “generation” of job applicants and employees.
The same complaints leveled at Millennials were made about Generation X, Generation Y, Babyboomers, and every other “generation” that had a cute, convenient label.
SOLUTION FOR YOUR MILLENIAL APPLICANTS & WORKFORCE
To overcome your Millennial hiring & supervising woes, simply do the following: Hire applicants who possess high likelihood of being both
Those two factors always should be your guiding light when you consider job applicants and decide whom to hire.
HOW TO HIRE HIGHLY PRODUCTIVE & LOW TURNOVER PEOPLE
First, make lists of your best employees (highly productive and low turnover) in each job in your company.
Second, make pre-employment test benchmarks on those employees.To do this, have those superstar employees take two types of pre-employment tests:
a.Intelligence or mental ability tests
b.Personality or behavior tests
Your best employees’ typical scores on the intelligence and personality pre-hire tests become benchmark test scores you look for in applicants when they take the same two pre-employment assessment tests.
Third, make lists of objective biographical data (biodata) of your best employees in each job.For example, you may find your best Sales Reps worked in sales-oriented jobs in, let’s say, three previous companies for three years or more in each company.Well, then look for Sales Rep applicants who did that.
Or, for instance, if you have laborer jobs for doing outdoor labor, see if biodata of your company’s best laborers included doing hard work outdoors, rather than indoors.Then, you look for such biodata from applicants.
Fourth, give pre-employment tests to job applicants who have relevant biodata.Applicants who get same scores as your benchmark, superstar employees can proceed to the next step. (See second step, above).
Fifth, do realistic job observation (RJO).Applicants who make it through your fourth step should spend half-day observing employees doing job for which they are being considered.
Fortunately, some applicants going through your RJO will decide they do not want to do that job, and withdraw from consideration.Congratulations!That is better than putting those applicants on your payroll, training them, and then discovering they do not care to do the work the job requires.
Sixth, as appropriate, do reference checks, background checks, and substance abuse tests.Some job candidates who get through your first through fifth steps will do well on these.Fortunately, some will reveal lousy characteristics you do not want in your workforce.Congratulations!Find out before you put the applicant on your payroll.
MILLENIAL HIRING & MANAGING RECOMMENDATIONS
1.Stop complaining about Millennials.
2.Remember = The same complaints were made about every previous “generation.”
3.Complaining will not help you hire and manage a productive workforce.
4.Use pre-employment tests to compare applicants to your company’s superstars.
5.Also, use biodata, RJO, and other assessments.
6.Result = You hire terrific employees!
Summary = Hire job applicants of any age or “generation” who possess work-related qualities similar to your company’s best, superstar employees in each job.
You will have a highly productive, low turnover workforce.And you will save a lot of time, because you will not waste time (a) complaining about Millennials nor (b) reading the endless articles moaning about Millennials.
COPYRIGHT 2016 MICHAEL MERCER, PH.D., MERCER SYSTEMS, INC.
#millennials #managingmillennials #hiringmillennials
PRE-EMPLOYMENT TEST News: How To Custom-Tailor Pre-Hire Assessments
By Michael Mercer, Ph.D.
Pre-employment tests can help you hire terrific employees when you use custom-tailored benchmark scores for each job in your organization.
BEST METHOD TO GET CUSTOM-TAILORED BENCHMARK PRE-EMPLOYMENT TEST SCORES
The best way to customize pre-employment tests is to have your company’s best, “superstar” employees in each job take the tests.The typical test scores gotten by your best employees in each job should be the benchmark test scores for that job in your organization.Doing this is called a benchmarking study or concurrent validity study.
Then, when the pre-employment tests are taken by job applicants, you immediately see if the applicant’s scores are the same or different than your company’s benchmark test scores for that job.
For example, let’s say you want to hire great Sales Reps.First, you test your very best Sales Reps.Such superstar Sales Reps are both (A) highly productive and (B) low-turnover.Then, you use your best Sales Reps’ typical scores as benchmarks.
If an applicant scored the same as your best Sales Reps, then that person is worth spending your time to interview and consider possibly hiring.However, if an applicant gets test scores different than benchmark scores for your company’s Sales Reps, then you probably want to (a) stop considering that applicant and (b) find a better applicant!
REFUSE TO USE 2 STUPID TYPES OF BENCHMARK TEST SCORES
When pre-employment assessment testing, do NOT use two methods to get benchmark scores:
2.Job Description-based or Job Competencies
Some companies are too lazy to make custom-tailored benchmark test scores based on their best, employees in each job.So, they ignorantly use two methods that are lousy, illogical, and do not give them customized benchmarks.
First, some companies use national norms.Those are the test scores of many people with the same job title in many companies across the nation.
But that is a dumb method you should NOT use.Why?Because the employees across the nation included in national norms likely are NOT the same as your company’s best employees!
For instance, I have many companies in the same industry using my pre-employment tests.Each company’s employees have similar job titles, e.g., Sales Rep, Driver, Warehouse Worker, Customer Service Rep, and more.
Although all these companies are in the same industry, the Sales Reps’ benchmark test scores in one company are different than the Sales Reps’ benchmarks in another company.Similarly, I find statistical differences in the benchmark pre-employment test scores for each job.
Second, do NOT choose pre-hire assessment test benchmark scores from (a) job descriptions or (b) job competencies listsReason = Job descriptions or competencies models often list work qualities that are NOT really qualities possessed by your company’s best employees.
For example, I often see a job’s description or competency model stating “Creativity” is needed in the job.But, when we test the best employees in that job, their pre-employment test scores clearly show the best employees do NOT use creativity on-the-job!The best employees often get test scores that are the opposite of creativity, specifically, (a) low scores on Creativity Motivation and (b) high scores on Rigidly Following Rules, Policies, & Procedures.
CUSTOMIZE YOUR PRE-EMPLOYMENT TESTS’ BENCHMARKS
Pre-employment tests are your most scientifically-based, objective method to assess job candidates.When you objectively find custom-tailored benchmark test scores based on your company’s best employees, you increase your odds of determining which applicants have qualities similar to your best employees.And that is what you want, isn’t it?
Benchmark pre-employment tests by (a) testing your company’s best employees in each job and then (b) using their typical scores as your company’s custom-tailored benchmark scores for each job.
Importantly, do NOT use two methods to choose benchmark scores.Do NOT select benchmark test scores based on (1) national norms nor (2) job descriptions or lists of job competencies.
Instead, use benchmark assessment test scores based on how your company’s best employees’ actual test scores.Give pre-employment tests to job applicants.Then, you wisely can consider applicants who get assessment test scores the same or very similar to your organization’s superstar employees.
Such customized pre-employment tests help you hire superstars, i.e., productive, low turnover employees.
COPYRIGHT 2015 MICHAEL MERCER, PH.D. Michael Mercer, Ph.D., wrote the book “Hire the Best & Avoid the Rest™.” Dr. Mercer also created 3 pre-employment tests – the 3 “Forecaster™ Tests.” His pre-employment tests are used by many companies to do pre-hire assessmentsjob candidates. He is a frequent speaker at conferences. You can subscribe to “Dr. Mercer’s HIRE THE BEST Newsletter,” and see info on his 3 pre-employment tests and 6 books, at www.Pre-EmploymentTests.com
Pre-Employment Testing News: 6 TRICKS JOB APPLICANTS USE TO FOOL HIRING MANAGERS
Certainly, pre-employment tests help you assess what job applicants really are like under all the smoke-&-mirrors and tricks they use on hiring managers.
Job applicants put on a show to impress you. It’s drama. It’s theater. It’s designed to fool you into mistakingly thinking the applicant is wonderful so you foolishly make a job offer.
So, let’s expose tricks or games job applicants use to make you think they are wonderful, although they are not.
TRICK #1: LYING ON PRE-EMPLOYMENT TESTS
On personality pre-employment tests, some applicants lie. They give answers to make themselves seem better or different than they really are.
As an industrial psychologist who did research to create three pre-employment tests, I examined many personality tests. Most claim they catch liars, but when I look at their method and research, I discover they really do not catch liars!
Solution: Only use pre-employment tests that use a scientific method to detect applicant dishonesty on the test. I spent about six months developing my lie-detection method for two pre-hire assessment tests I created. So, make sure whatever tests you use really catches applicants who try to lie.
Importantly, good pre-employment tests will tell you what the applicant truly is like. Such pre-hire assessment tests reveal the real person under all the theater and drama and showmanship the applicant uses to deceive and impress you.
Notes: (a) Job candidates may try to lie or answer dishonestly on pre-employment personality tests, so make sure such assessment tests give you accurate lie detection score. (b) Applicants cannot lie on pre-employment intelligence or mental abilities tests, because such tests have factual right or wrong answers.
You can read about pre-employment personality tests can catch or detect job applicants who try to lie on the test by reading my article AVOID HIRING LIARS: A Few Pre-Employment Tests Help You Do That.
TRICK # 2: ASK YOU TO TELL THEM QUALITIES YOU WANT IN PERSON YOU HIRE
Many applicants begin the job interview by asking, “What are important qualities you must have in the person you will hire?”
I discovered most hiring managers answer this question! They fall for this trick! The applicant then spends the rest of the interview saying they have those qualities. Then, when you hire the applicant, you discover the applicant (a) does not possess those qualities and (b) conned you by claiming they have qualities you told them you want in the person you will hire.
Solution: When a job applicant asks you what qualities you want in the employee you will to hire, do not tell the applicant. Instead, simply respond, “Maybe we will talk about that at a later time. Maybe.” Do not tell the applicant what you are looking for!
TRICK #3: REPEATING GOOD ANSWERS MEMORIZED FROM JOB HUNTING BOOKS
Eager job hunters read books that tell them terrific-sounding answers to your questions. Watch for this.
Solution: When you hear an answer that sounds memorized or too good to be true, say, “Aw, come on! Your answer sounds like something you memorized from a job hunting book! Now, tell me your real answer to my question.” If they repeat the same well-rehearsed answer, again say, “Aw, come on! Tell me your real answer, not an answer that sounds like you memorized it from a job hunting book!”
TRICK #4: CLAIMING THEY ACHIEVED MARVELOUS RESULTS
Applicants love to say they achieved incredible results, e.g., monstrously increased profits or amazingly reduced costs.
Solution: When a job candidate claims marvelous results, stare directly into the applicant’s eyes, and say: “Thank you for telling me those great results. Whom can I contact to verify the results you just told me?” Insist on getting names of people you can contact. Doing this shows applicants you may check to see if they are lying.
TRICK #5: SAYING “WE,” & NOT “I”
There is an epidemic of people saying, “We” and not “I.” “We” sounds teamwork-oriented. But, beware when you ask an applicant a question, and the applicant says, “We did blah-blah.” Perhaps all the applicant did was buy pizza for the employees who really did the work!
Solution: When an applicant says, “We….,” say, “I need to decide whether or not to hire you, and not all the people you include as ‘We.’ So, from now on, please answer my questions by saying, ‘I,’ and not ‘We.’” Sure, employees work with co-workers, but you need to uncover what the applicant did, and not what the applicant maybe did with a bunch of other people.
TRICK #6: USING RAPOORT-BUILDING METHOS IN FIRST 120 SECONDS
In sales training, people learn the first ingredient of making a sale is to develop rapport with the buyer in the first 120 seconds. So, watch for this within the first two minutes: An applicant smiles at you + nicely shakes your hand + compliments your office or company + makes you laugh.
Managers often ‘fall in love’ with such charmers! Do not fall into that trap.
Solution: Look beyond the first 120 seconds of rapport-producing techniques. Do not ‘fall in love’ with any applicant due to the candidate using Sales Training 101 techniques on you.
AVOID FALLING FOR 6 TRICKS APPLICANTS USE TO CONNIVE YOU
You now know six tricks applicants pull on you with
1. trying to lie on pre-employment tests
2. conniving you into telling them what to say
3. memorizing good answers from job hunting book
4. claiming spectacular results
5. hiding behind the word “We”
6. making you ‘fall in love’ with them within 120 seconds
Remember, applicants want you to offer them a job. You must make sure you hire terrific employees. Now you know how to avoid getting connived by applicants who use tricks to deceive you during your quest to hire the best.
COPYRIGHT 2015 MICHAEL MERCER, PH.D.
Michael Mercer, Ph.D., wrote the book “Hire the Best & Avoid the Rest™.” Dr. Mercer also created 3 pre-employment tests – the 3 “Forecaster™ Tests.” His pre-employment tests are used by many companies to do pre-hire assessments job candidates. He is a frequent speaker at conferences. You can subscribe to “Dr. Mercer’s HIRE THE BEST Newsletter,” and see info on his 3 pre-employment tests and 6 books, at www.Pre-EmploymentTests.com
Pre-employment Testing NEWS: 7 HORRIBLE PHRASES & WORDS YOUR EMPLOYEES NEVER SHOULD SAY
Beware: Some words and phrases employees use are warning signs that those employees may be lazy, unproductive, unengaged and thoughtless.
Here are seven phrases and words that spell trouble – if your employees use them.
1. “No Problem”
An important reason you hire anyone is to handle activities that are a “problem.” An employee who joyfully spouts, “No problem” implies he happily will do work that is “no problem.” But, what if the work feels like a “problem?” Will the employee want to do it? Do not bet on it!
2. “My pleasure”
Saying “my pleasure” is pseudo-sophisticated drivel. Like “no problem,” it implies the employee gladly does work considered “pleasure.” But, jobs entail activities lacking “pleasure.” OMG! Do you want an employee who may avoid unpleasant duties?
3. “Have a good one!”
Have a good what? Lousy customer service employees love this phrase. Actually, customers prefer hearing “Thank you.” Employees who say, “Have a good one” have no clue they should say, “Thank you.”
4. “I don’t know”
Motivated employees who do not know answers say, “I’ll find out.” Lazy people say “IDK.” Avoid hiring lazy employees.
If the employee does not know what to say, the person could pause or say, “Um.” But, “like” sounds like they are, like, hanging out at the mall, like with friends. I bet you do not pay employees to, like, socialize with friends, like, at the mall.
6. “You know?”
If employees or customers do not know something, then tell them. If they know, then why ask, “You know?” You know what I mean, you know?
Saying “try” is a way to avoid doing something. Productive employees actually do their work. Unproductive employees “try.” In fact, saying “try” is similar to saying someone is “a little bit pregnant.” Either you are or are not pregnant. Either you really do your work assignments or you do not. Employees who say they will “try” implicitly warn you they may not complete work assignments.
RECOMMENDATION TO HELP MANAGERS & EXECUTIVES
First, hire employees with a good work ethic, and enough brains to do the job. Use pre-employment personality and intelligence tests to assess job applicants, plus in-depth interviews, role-plays, work simulations, and realistic job observations.
Second, make sure new employees know they will stay on your payroll only if they improve your company’s productivity and profits.
Third, if an employee uses any of the seven phrases or words mentioned here, tell them to stop that, and explain what those phrases imply about their work behaviors.
Finally, de-employ, fire, terminate and get rid of any employee who does not help you grow your business.
COPYRIGHT 2015 MICHAEL MERCER, PH.D.
Michael Mercer, Ph.D., wrote the book “Hire the Best & Avoid the Rest™.” Dr. Mercer created 3 pre-employment tests – the “Forecaster™ Tests.” His pre-employment tests are used by many companies to do pre-hire assessments of job applicants.
He is a frequent speaker at conferences. You can subscribe to “Dr. Mercer’s HIRE THE BEST Newsletter,” and see info about the 3 pre-employment tests, at www.MercerSystems.com
Pre-Employment Test NEWS: HIRE MOTIVATED EMPLOYEES USING PRE-EMPLOYMENT PERSONALITY TESTS & Pre-Hire Assessments
5 MAIN WORK MOTIVATIONS ON THE JOB
Managers need to hire motivated, productive employees. Unfortunately, all applicants say (or lie) they are motivated. Fortunately, pre-employment personality tests plus certain pre-hire assessment methods can help you hire employees who are productive and motivated to help you grow your business.
Jobs usually have five categories of work activities employees may focus on:
1. Financial Gain
2. Helping People
3. Creative Work
4. Exerting Control
5. Increasing Knowledge
So, what should hiring managers do to hire employees who are motivated by the right factors to become productive employees?
First, use a pre-employment personality test to benchmark motivation test scores. To do this, have your best employees in each job take the pre-hire test. Since you crave to hire employees who have same qualities as your best, their scores becomes the benchmark test scores.
Pre-employment test benchmarking research I do continually finds that sales reps are most highly motivated by (A) seeking Financial Gain, i.e., making sales and (B) Exerting Control, e.g., following-up with customers. So, when testing sales rep applicants, you could prefer applicants who get high test scores on those two motivations.
Another research tidbit for you: In my personality test research, I often find a company’s best customer service reps and administrative employees get high pre-hire test scores on (A) Helping People and (B) Increasing Knowledge. Tip: When you test and assess applicants for such jobs, you may prefer applicants who get high test scores on those two motivations.
BEWARE: ACHIEVEMENT MOTIVATION IS WORTHLESS IN YOUR HIRING DECISIONS
Managers sometimes ask me if “Achievement Motivation” is important. They wrongly think that people high in Achievement Motivation are likely to be high-achievers.
Nonsense! Reason: High Achievement Motivation does not correlate with becoming a productive high-achiever at work: People only feel motivated to make achievements they personally consider important. They are not motivated to achieve things they consider unimportant.
For instance, if a person who has ‘general’ high Achievement Motivation is put in sales rep job, but that person is not motivated to (A) seek Financial Gain by making sales and (B) Exert Control to follow-up with customers, then that person will fail in sales job.
Interestingly, I know someone whose adult son took a personality quiz that indicated the son has a high Achievement Motivation. But, the son was going nowhere in his jobs and career. They begged me to talk with their adult son. I did. I quickly discovered he feels high Achievement Motivation to do activities he loves doing, specifically, playing video games and spending much time on social media! No wonder he is a failure in his jobs and career.
Lesson: Do not confuse a job applicant’s high Achievement Motivation with achieving a lot on the job. People only want to achieve in activities they feel motivated to do.
OTHER PRE-HIRE APPLICANT ASSESSMENT METHODS TO HELP YOU
A personality pre-employment test may tell you if a job applicant got same motivation test scores as your company’s best, superstar employees in each job. If an applicant got the same motivation test scores, then you can use other applicant assessments, also.
First, give pre-employment intelligence test. Find benchmark intelligence test scores of your superstars in each job. Then, you could prefer job applicants who get the benchmark intelligence test scores.
Second, in interviews, ask applicants for results they achieved. Since many applicants lie about their results, you should ask: “Whom can I contact to verify the results you said you achieved?” Watch the applicant’s body language to help determine if applicant was honest about results or exaggerated.
Third, another applicant assessment method is realistic job observation (RJO): Have applicants who got good pre-employment personality and intelligence test scores, plus impressed you in job interviews, spend a half-day observe an employee performing the job they applied for. Then, you ask (a) if applicant still wants that job and (b) employee the applicant observed for their impressions.
PRE-EMPLOYMENT PERSONALITY & INTELLIGENCE TESTS PLUS OTHER ASSESSMENT METHODS HELP YOU HIRE MOTIVATED & PRODUCTIVE EMPLOYEES
Since all applicants will tell you, truthfully or not, that they are motivated workers, you need to assess their claims. Use pre-employment tests, job interviews, and realistic job observations. Then, you can make your hiring decisions based on insightful pre-hire assessment methods.
COPYRIGHT 2015 MICHAEL MERCER, PH.D. Michael Mercer, Ph.D., is creator and researcher of all 3 Forecaster(tm) Tests– pre-employment tests – and author of the book Hire the Best & Avoid the Rest(tm). Dr. Mercer also wrote 5 other books, and he delivers informative and entertaining speeches and seminars. To learn how Dr. Mercer can help your organization succeed, go to www.Pre-EmploymentTests.com or phone Dr. Mercer at 847-382-0690.
Pre-Employment Test News: BASICS of PRE-EMPLOYMENT TESTS USE
Here are pre-employment testing essentials. When you want to use pre-hire assessment tests to evaluate job applicants, you can use these guidelines.
For “white-collar” jobs, use both personality test and intelligence tests. “White-collar” jobs are office jobs, professionals, managers, and sales reps.
A personality pre-employment test predicts personality traits, interpersonal communications skills, and work motivations. Intelligence tests or mental abilities tests tell you if applicant is smart enough to (a) learn the job and (b) correctly handle situations that arise on-the-job.
For “blue-collar” jobs, use dependability or reliability pre-employment test. “Blue-collar” jobs are lower-level, unskilled, or semi-skilled jobs. Examples are laborers, production workers, shipping & receiving, drivers, housekeepers, kitchen staff, and other unskilled or semi-skilled jobs.
A dependability or reliability pre-employment test assesses honesty, work ethic, impulsiveness, rule following, stealing, and substance abuse.
You may use intelligence pre-employment test also for “blue-collar” job applicants if the job requires certain mental abilities, e.g., problem-solving, arithmetic, and handling small details.
Make sure you get expert advice from a Ph.D. industrial psychologist who has research and experience helping companies find, custom-tailor and use pre-employment tests. Contact Dr. Mercer at www.pre-employmenttests.com
Pre-Employment Tests: PRODUCTIVE, LOW-TURNOVER EMPLOYEES ARE DISCIPLINED PEOPLE:
How to Assess Job Applicants’ Discipline Level by Michael Mercer, Ph.D.
Managers seldom talk about how good employee are people who use discipline. They often feel it sounds to say employees need discipline. In fact, employee discipline comes up in conversations only when an employee breaks company policies, and gets disciplined.
But, my research benchmarking pre-employment tests for hundreds of jobs in hundreds of companies consistently finds companies’ best, most valued and productive employees practically always are very disciplined on-the-job.
PRE-EMPLOYMENT TESTS RESEARCH REVEALS EMPLOYEE DISCIPLINE IS CRUCIAL
Pre-employment personality and intelligence tests are used by companies that want a scientific method to evaluate applicants. Such pre-hire tests or assessments predict which applicants possess qualities similar to a company’s best employees. Valued, superstar employees are both
> Highly Productive
> Low Turnover
Benchmarking to find pre-employment test scores of the best employees almost always shows companies’ highly productive and low-turnover employees get benchmark or typical high test scores on
+ Rigidly Following Rules, Policies, & Procedures
+ Poised Reactions to Pressure
+ Optimistic, Solution-Oriented Attitude
In contrast, unproductive and high turnover employees tend to get the opposite pre-employment personality test scores:
- Lax or Rebelling about Following Rules, Policies, & Procedures
- Feeling- or Emotion-Focused
- Complaining & Whining Reaction to Pressure
- Pessimistic, Problem-Obsessed Attitude
Important: Make sure you test your best employees to devise benchmark pre-employment test scores. By doing this, you can compare each job candidate’s test scores to test scores of your company’s best employees in the specific job.
OTHER WAYS TO ASSESS HOW DISCIPLINED JOB APPLICANT IS
In addition to employment personality tests, you also can use other methods to see if a job candidate may be a disciplined person.
To do such evaluation, remember a comment I wrote in my third book, “Hire the Best & Avoid the Rest(tm)”:
“Whatever behavior you see from an applicant during your screening process is likely the very, very best behavior you ever will see from that person.”
So, give the applicant some assignments or homework to do as part of the applicant screening process. For example, if you let applicant take pre-employment personality or intelligence tests online from her/his home, tell candidate definite deadline to complete taking test. Then, see if applicant meets that deadline.
Another example is for you to give the applicant a work simulation: Give the job candidate materials and information to complete tasks similar to tasks the person would do on-the-job. See if the applicant does that in disciplined, orderly, and organized manner.
Also, if you want to talk with the applicant again on the phone, schedule specific day and time for applicant to call you. Then, see if candidate calls you that day at the precise time you specified.
HIRE DISCIPLINED EMPLOYEES USING INSIGHTFUL ASSESSMENT METHODS
Pre-employment testing research shows companies’ best, most valued employees are disciplined people. They (1) follow rules, (2) focus on achieving specific work goals, (3) react to pressure with poise, and (4) optimistically focus on solutions rather not problems.
These are the types of employees are (A) highly productive and (B) low turnover. So, use applicant assessment methods to predict if a job candidate may become a terrific employee. These candidate evaluation methods include pre-employment tests, pre-hire homework, work simulations, and seeing if applicant follows your instructions. Such assessment methods help you hire disciplined employees who help your organization increase productivity and profits.
Pre-Employment Test News: ASSESSING & EVALUATING SALES REP APPLICANTS:
Pre-Employment Test Research + More Methods Help You Hire Productive Sales Reps
Hiring productive Sales Reps is super-important for every company’s financial success. As Henry Ford said, “No one has a job until someone sells something.” Unfortunately, sales rep applicants often use their sales skills to connive their way into jobs on which they end up failing or doing poorly. Fortunately, pre-employment tests plus other four other applicant assessment methods increase your odds you hire highly productive sales reps.
PRE-EMPLOYMENT TEST SCORES OF HIGHLY PRODUCTIVE SALES REPS
Research I did on pre-employment tests scores of superb sales reps clearly indicate qualities of terrific sales reps you want to hire. Specifically, my research show terrific sales reps typically get these pre-employment test scores:
> High test scores on Money Motivation, Power Motivation, Teamwork, Poised Reaction to Pressure, and Optimism
> Moderate test scores on Friendliness, Assertiveness, and Feeling-Focused vs. Fact-Focused
Intelligence pre-employment test scores depend on what level of intelligence is required for the sales rep job in each company. For instance, some companies’ best sales reps require high-level intelligence. In those companies, their successful sales reps get high scores on intelligence tests, e.g., Problem-Solving, Vocabulary, Arithmetic, Grammar, and Handling Small Details. For example, the best sales reps in one particular famous high-tech company get such high intelligence test scores. They need high-level intelligence to sell their products and services.
However, pre-employment intelligence test scores in other companies can be more average. In fact, my research continually finds that in most companies, the best sales reps typically get average intelligence test scores. That is the level of brainpower required to succeed in sales in most companies.
4 OTHER ASSESSMENTS OF SALES REP APPLICANTS
In addition to pre-employment tests, you should use four other sales rep evaluation methods.
First, does applicant’s work history indicate applicant will feel enthused about selling your company’s products. Did the applicant’s work history show examples of interest in selling your company’s products or services?
Second, do in-depth job interview that resembles a polite interrogation. Each interview should last approximately two hours. Do not get charmed by applicants who use their “Sales Training 101” skills on you! Instead, ask hard-hitting interview questions to assess sales talents, such as persistence, work ethic, desire for high earnings, diplomacy, honesty, and handling resistance and work difficulties.
Third, do a sales role-play. You play a prospective buyer, while the applicant plays a sales rep. Tell the applicant try to sell you something. Use this role-play to assess or evaluate the job applicant on crucial sales skills, such as developing rapport, uncovering prospect’s needs, presenting solutions, handling objections, asking for the order, and following-up.
Fourth, do a realistic job observation. Have the sales rep applicant tag along with one of your sales reps for one-half day. Then, the sales applicant can see how much they may like or dislike your company’s sales job. Also, the sales rep the applicant accompanies will give you insights into the applicant’s possible strengths and weaknesses in your company’s sales environment.
USE 5 APPLICANT ASSESSMENT METHODS TO HIRE THE BEST SALES REPS
Use pre-employment tests, work history evaluation, in-depth job interviews, sales role-play, and realistic job observation to assess and evaluate sales rep applicants. If an applicant does well in all five assessment methods, then offer the person a job. However, if the applicant rates poorly in any of these five evaluation methods, then (a) take a match, (b) burn that applicant’s resume, and (c) find better sales rep applicants.
COPYRIGHT, MICHAEL MERCER, PH.D.
Michael Mercer, Ph.D., created 3 pre-employment tests to assess job applicants. His 3 “Forecaster(tm) Tests” help companies (1) hire great employees and (2) avoid hiring lousy employees. Dr. Mercer authored 6 books, including “Hire the Best & Avoid the Rest(tm).” Also, he delivers entertaining and informative speeches. You can talk to Dr. Mercer at 847-382-0690, or read about his 3 pre-employment tests, 6 books and speeches at www.Pre-EmploymentTests.com
Pre-Employment Test News:ASSESSING LONG-TERM UNEMPLOYED JOB APPLICANTS
Lately, a lot of job hunters are unemployed and out-of-work. They were laid-off or fired for many reasons. So, many long-term unemployed people apply for jobs.
But, how do you determine if the long-term unemployed person will be (a) hard-working and productive or (b) a lazy slacker? You can use these three methods to assess or evaluate long-term unemployed applicants.
1. ASSESS ACTIVITIES JOB APPLICANTS DID WHILE UNEMPLOYED
An unemployed job applicant who might become a productive employee probably kept very busy while out-of-work. Possibly productive unemployed job seekers should tell you – and prove – they
A. Job hunted 40 hours/week or more
B. Volunteered to keep busy and productive
C. Learned and practiced job-related skills
So, in interviews, ask long-term unemployed job applicants what they did and for how many hours per week. Insist on proof to verify if they actually (A) job hunted a lot, (B) volunteered, and (C) learned job or work skills.
2. EVALUATE LENGTH OF TIME OUT-OF-WORK
Some people may tell you it is not nice or allowed to take long-term unemployment into account in assessing job candidates.
But, think about it: If a person with an excellent work ethic is unemployed, they vigorously search for employment. Sooner or later, they should find full-time or part-time employment. And they spent their time out-of-work on productive activities like job hunting, volunteering, and learning skills.
But, job applicants with questionable work ethic will not find work nor do productive activities.
Then, they apply to your company with, for example, one year or more unemployment while not doing productive activities.
Use your management judgment. And do not let long-term unemployed job applicants sway you with sad sack or heart-touching stories of their unemployment woes.
Remember: Job candidates with strong work ethic occupy their time with productive activities. But job applicants with weak work ethic occupy their time with unproductive activities, e.g., complaining, watching TV, and exerting energy to get other people to support them.
3. PRE-EMPLOYMENT TESTS
Use pre-employment tests that measure work ethic and conscientiousness. Such pre-hire assessment tests evaluate if a job hunter will be a hard-worker or a slacker who feels entitled to a paycheck.
Also, use personality and intelligence pre-employment tests for skilled jobs. Such assessment tests help you compare each job applicant’s scores versus benchmark test scores of your company’s most productive employees. Such pre-employment tests quickly evaluates whether a job candidate possesses work qualities similar to your most terrific and productive employees.
DO NOT LET LONG-TERM UNEMPLOYED JOB APPLICANTS TUG AT YOUR HEARTSTRINGS
Warning: Long-term unemployed people may give you a sob story. Of course, you feel badly for them. But, do not allow your well-meaning heart to overrule your logical assessment and evaluation of job hunters.
Instead, use pre-employment tests for work ethic, personality, and intelligence. Also, dig into how they spent their unemployed time job hunting, volunteering, and learning job skills. Plus, use your management judgment to assess if their length of time in unemployment appears reasonable or questionable.
After all, your job is to assess and evaluate job applicants correctly so you hire employees who are productive and help grow your business.
Michael Mercer, Ph.D., designs pre-employment tests to assess job applicants. His 3 Forecaster™ Tests help companies (1) hire productive employees and (2) avoid hiring unproductive losers. Dr. Mercer authored 6 books, including Hire the Best & Avoid the Rest™. Also, he delivers practical and interactive presentations at companies and conferences. You can phone Dr. Mercer at
847-382-0690, or learn about his pre-employment tests and speeches at www.Pre-EmploymentTests.com
Pre-Employment Test News:PRE-EMPLOYMENT TESTS TO HIRE THE BEST MANUFACTURING EMPLOYEES
When assessing or evaluating employees for manufacturing or production jobs, companies should use specific types of pre-employment tests. These pre-hire tests give manufacturing companies research-based assessments of how productive or unproductive the applicant may perform on-the-job.
For Skilled “Blue-Collar” jobs, e.g., machine operators, technicians, etc., use two pre-employment tests: First, use Intelligence Tests or Mental Abilities Tests. Such pre-hire assessment tests tell you if an applicant has enough intelligence to (a) learn the job and (b) correctly think through situations encountered at work. These intelligence tests should evaluate job applicants on abilities in Problem-Solving, Arithmetic, and Handling Small Details.
Second, pre-employment Personality Tests should be given to job applicants. This pre-hire assessment test helps you forecast an applicant’s (a) Interpersonal Skills, (b) Personality Traits, and (c) Work Motivations.
Customize pre-employment tests by benchmarking your best employees. Have some of your productive employees take the assessment tests. Their typical test scores can be the benchmark scores you want applicants to have when job applicants take the pre-employment tests.
For Unskilled “Blue-Collar” jobs, e.g., laborers, janitors, and lower-level jobs, use test a Integrity Test. This pre-employment integrity or honesty test helps you forecast five crucial work factors: (a) Honesty on test, (b) Work Ethic, (c) Impulsiveness, which is crucial for reducing accidents and improving safety record, (d) Stealing or Theft concerns, and (e) Substance Abuse concerns about alcohol or drug abuse.
After pre-employment tests are administered to job applicants, you can decide if you want to continue considering each applicant. If an applicant gets good scores on pre-employment tests, then it is worthwhile to use additional assessment methods or techniques, e.g., interviews, work simulations, realistic job observations, reference checks, etc.
But, if pre-employment test scores for an applicant are lousy, then you may want to stop considering that person.
Now you know how sharp manufacturing companies use pre-employment tests to help
Managers conducting job interviews need to assess job applicants in two arenas: (1) Technical Skills & Knowledge and (2) Job-Related Personality Traits. A recent article in “eFinancialCareer News” by Beecher Tuttle lists 12 questions financial asset managers asked business school students applying for finance jobs. Of the 12 questions, nine delved into Technical Skills (e.g., “How do you currently keep up with the markets?”). Only three questions focused on Personality Traits (e.g., “What is your biggest professional failure?”).
The huge problem with asking mostly Technical Skills job interview questions is they are incredibly easy for any applicant who studied finance (or any specialty) to give you a "good" answer. For example, the applicants discussed in the article were business school students studying finance. Unless they slept during their finance classes and did not read textbooks (which is doubtful), don’t you think they would know the “correct” answer to Technical Skills & Knowledge questions?
In my book, “HIRE THE BEST & AVOID THE REST(tm),” I suggest hiring managers how to make a list of 6-9 most important job-related talents they need in a successful employees. Then, they should ask "open-ended" questions to observe how well the applicant has each of the 6-9 job-related talents. Some of those 6-9 talents should be Technical skills -- e.g., questions in “eFinancialCareer News” article cited earlier.
But, since most people applying for finance-type jobs will possess the Technical Skills & Knowledge, it is important to ask Personality Trait questions. Personality Trait questions may help the hiring manager determine crucial factors, such as the applicant’s (1) work ethic (many people are lazy!), (2) honesty, (3) teamwork and collaboration preferences, and (4) ability to "fit in" your corporate culture.
Also, use pre-employment tests: In fact, these personality tests and intelligence-related tests can have custom-tailored benchmark scores. Research shows pre-employment tests with custom-tailored benchmarks are vastly more scientific and accurate at predicting job success or failure than even the best job interview!
So, conduct an in-depth job interview. And also administer personality and intelligence pre-employment tests to help you work on your goal to hire the best.
Michael Mercer, Ph.D., helps managers assess job applicants so they hire productive people and avoid expensive hiring mistakes. He devised three pre-employment tests, the FORECASTER(TM) TESTS, used by many companies to evaluate job applicants. Dr. Mercer also authored the book HIRE THE BEST & AVOID THE REST(TM). He conducts seminars and custom-tailors pre-employment tests for companies. You can learn more at www.Pre-EmploymentTests.com or by calling Dr. Mercer at 847-382-0690.
Employment Test News: CORE COMPETENCIES OFTEN HAVE NO CONNECTION TO REALITY:
Research Using Pre-Employment Tests to Discover Companies’ Actual Core Competencies
Many companies proudly show their list of core competencies to anyone who will look. However, the core or key competencies listed often have no connection to reality.
Using pre-employment test research in many companies, I discovered the actual core competencies of companies often differ from their stated key competencies.
RESEARCH ON CORE COMPETENCIES USING PRE-EMPLOYMENT TESTS
When a company wants to use pre-employment tests, especially personality tests and intelligence or cognitive tests, the best first step is benchmarking. Specifically, the company can test superstar employees in each job. Pre-employment test scores of the superstars become the benchmark test scores for that job in that company.
For example, let’s say a company wants to use pre-employment tests to test applicants for Sales Rep job. To benchmark, the company’s best Sales Reps take the test. Then, their typical test scores become the benchmark scores for the company’s Sales Reps. Job applicants who get the same pre-employment test scores as the company’s best Sales Reps deserve further consideration and, perhaps, hiring. But job applicants who get test scores different than the superstars probably may be dropped from consideration.
EXAMPLES OF PRE-EMPLOYMENT TEST SCORES PROVING COMPANY’S CORE COMPETENCIES HAVE NO BASIS IN REALITY
I often notice companies list the following as some core competencies for their employees:
* Learning or Quest for Knowledge
However, in conducting pre-employment test benchmarking studies for companies, I often find the company’s best, superstar employees score:
1. Low on Creativity Motivation
2. High on Rigidly Following Rules, Policies, & Procedures
3. Low on Knowledge or Learning Motivation
You notice such pre-employment test scores are very different than the stated core competencies of Creativity, Flexibility, and Learning or Quest for Knowledge.
That means some core competencies are nothing more than wishful thinking done by managers who want to create lofty key competencies lists. Given a choice, would you choose a list (A) nice-sounding, lofty competencies that have no basis in reality or (B) research-based reality of skills the company’s best, superstar employees actually possess and use to succeed on-the-job?
You certainly would choose option B.
WHAT TO DO ABOUT YOUR COMPANY’S CORE COMPETENCIES LIST?
Put it to the test, literally and figuratively. Take pre-employment tests and test your superstar employees in each job. Use personality tests and intelligence tests or cognitive ability tests. Statistically see benchmark pre-employment tests scores of your best-of-the-best employees.
Then, use the pre-employment test benchmark scores as a basis to list true, research-based core competencies needed to help your company grow and prosper.
Michael Mercer, Ph.D., is nationally recognized as a pre-employment test expert. He is creator and researcher of all 3 “Forecaster(tm) Tests” – pre-employment tests: (1) “Dependability Forecaster(tm) Test,” (2) “Behavior Forecaster(tm) Test,” and (3) “Abilities Forecaster(tm) Test.” Dr. Mercer also wrote 6 books, including “Hire the Best & Avoid the Rest.” You can contact Dr. Mercer at (847) 382-0690 or go to www.MercerSystems.com for more information.
Pre-Employment Tests News: EMPLOYEE ENGAGEMENT MADE EASY: 5 TIPS TO INCREASE EMPLOYEE ENGAGEMENT
Employee engagement is a big topic in management periodicals. Strongly engaged employees are said to prove more productive and loyal than low engagement employees. Plus, surveys claim a bigger percentage of employees feel low engagement with their jobs and employers.
It is hard to tell if employee engagement is something new, or simply a phenomenon previously called something with a less captivating phrase.
Regardless, here are five actions you can do to increase employee engagement.
ACTION #1 = HIRE ENGAGED EMPLOYEES
Problem: Some job applicants care little for being productive or even showing up for work. They feel disengaged.
Solution: Hire people who exhibit strong employee engagement. And avoid hiring low engaged people.
To do this , pre-employment tests give you the fastest, most scientifically-based method to assess job applicants. For “white-collar” jobs, start by doing benchmarking study of your best employees. Have your superstar “white-collar” employees take two tests, a personality test plus intelligence-type tests. Your superstars’ scores for each job become that job’s benchmark scores. Then, have job applicants take the same personality test and intelligence tests. Applicants who get same scores as your superstars are worth considering and possibly hiring. But, applicants who get test scores different than your superstar employees may not be worth your time to interview, reference check, etc.
For “blue-collar” jobs, i.e., lower-level or unskilled jobs, use an honesty, integrity, or dependability test. Use a test that reveals the applicant’s honesty on test, work ethic, impulsiveness, theft/stealing concerns, and substance abuse concerns. Then, you can prefer applicants who get good scores on the pre-employment test.
After pre-employment tests help you quickly determine which applicants are worth considering, you must interview finalists.
Here is one job interview question that I find amazingly insightful. Near end of job interview, ask the applicant, “When you finish your work, what do you like to do?” Hint: Job candidate with a good work ethic will read into the question that they need to find additional tasks to do in their job. However, job applicants with lousy work ethic, who have low employee engagement, will read into the question that you are asking them about after-work, personal, non-work activities.
ACTION #2 = SET CLEAR PRODUCTIVITY & BEHAVIOR STANDARDS
Tell employees know exactly how productive they must be to keep their jobs. Use quantitative productivity measures whenever possible.
Also, tell employees how they must behave. This includes showing up on time, low absences, working while at work (not goofing off), and helping co-workers and customers.
ACTION #3 = GET RID OF EMPLOYEES WHO DO NOT MEET PRODUCTIVITY STANDARDS & BEHAVIOR
Fire or terminate employees who do not meet your productivity or behavior standards.
ACTION #4 = PUBLIC EXECUTION OF UNDERACHIEVERS WHO SHOW LOW EMPLOYEE ENGAGEMENT
When you fire an employee for being an underachiever, make sure all your employees know the reason. Make sure they know they may be terminated if they fail to meet or exceed your standards for productivity and work-related actions.
Why? Because turning one or more firings into publicly discussed events will make every employee aware of what might happen to them if they show low employee engagement.
ACTION #5 = CELEBRATE WHEN MINIMALLY ENGAGED EMPLOYEES LEAVE
Go into the department where that low employee engagement person worked. Their department colleagues realize that underachiever was a goof-off or lousy employee. Hold a celebratory snack or meal with everyone. At the celebration, a company executive should give a brief speech congratulating and thanking the engaged employees for their productivity and contribution to the bottom line. Also, the executive briefly should list reasons it is wonderful when a co-worker with low employee engagement leaves your company.
Note: Such events will become company folklore. Future employees will hear about this. That is terrific, because the employees will carry on your company’s culture which includes strong employee engagement.
SUMMARY OF EMPLOYEE ENGAGEMENT MADE EASY
First, use pre-employment tests to hire people who are likely to enjoy being highly engaged, productive employees. Second, set clear productivity and work behavior standards you expect from employees. Third, fire or terminate employees who underachieve. Fourth, make sure all employees know reason you terminated underachievers who showed low employee engagement. Finally, celebrate when you get rid of employees who exhibit weak employee engagement.
The pre-employment tests in hiring plus the other four actions will result in your company profiting from your corporate culture that insists on terrific employee engagement.
Michael Mercer, Ph.D., is the researcher and creator of all 3 “Forecaster(tm) Tests” – pre-employment tests: (1) “Dependability Forecaster(tm) Test,” (2) “Behavior Forecaster(tm) Test,” and (3) “Abilities Forecaster(tm) Test.” Dr. Mercer also is author of 6 books, including “Hire the Best & Avoid the Rest.” You can call Dr. Mercer’s office at (847) 382-0690, or you can read about the 3 pre-employment tests and 6 books at www.Pre-EmploymentTests.com.
Pre-Employment Tests News: Pre-Employment Test Research Helps You Stop Employee Theft & Stealing
The best way to stop employee theft and stealing is to not hire thieves. And the most scientific way to accomplish this: Use a well-researched pre-employment test that helps you avoid hiring people who might steal.
Unfortunately, most business owners cannot determine a job applicant is a thief while conducting job interviews. After all, applicants will not tell interviewers they steal! And background checks only uncover people who have been convicted, but not people who stole but never were caught and convicted.
Fortunately, there is a scientific way to avoid hiring thieves. It is to use a pre-employment test that has been researched to discover if a job applicant might steal.
For example, my research to create “Dependability Forecaster(tm) Test,” included me doing these research steps. First, I wrote 50 questions I thought thieves might answer differently than non-thieves. Second, I got 2 groups of research subjects answer my 50 research questions: (A) Thieves = 300+ people convicted of “property crimes,” i.e., stealing and (B) Non-Thieves = 300+ people never convicted of stealing crimes. Third, I statistically compared Thieves’ versus Non-Thieves’ answers. Fourth, I found 24 questions that Thieves answered “statistically significantly differently” than Non-Thieves. Finally, I put those 24 questions in my “Dependability Forecaster(tm) Test.”
This pre-employment test assesses job applicants on five ‘dependability’ factors: Honesty on DF, Work Ethic, Impulsiveness, Theft/Stealing concerns, and Substance Abuse concerns.
Managers have job applicants take “Dependability Forecaster(tm) Test.” If a job applicant gets scores like convicted Thieves, the manager definitely may feel concerned that person might steal from (a) the company, (b) co-workers, and/or (c) customers. However, if a job applicant gets scores similar to my Non-Thieves research group, the owner or manager could have less concern about that person stealing.
Dangerous pre-employment test research details: My hundreds of Thieves research subjects were prisoners in five county jails. I spent dozens of days locked-up in jail cells while the convicted thieves answer my research questionnaires. I was locked in jail so the prisoners could not escape. But, I could not get out until the jail guards came to get me. I would arrive in the morning and leave late-afternoon. While locked-up in the five jails, I saw and heard things I never saw nor heard before! I also learned how to handle dangerous and “sticky” situations I encountered in the five jails.
Important: Beware of other tests that claim to “catch” thieves, but base that claim on research using college students or other people who are not actual thieves. For example, I saw a pre-employment test that claimed it spotted potential thieves. But, their research was unrealistic and ludicrous. Specifically, they wrote possible test questions, and then had college students ‘pretend they were thieves’ while answering the questions. That is ridiculous, lousy pseudo-research! College students ‘pretending’ to be thieves are not actual thieves.
So, if you hear of a pre-employment test that says it can help you tell which applicants are thieves, make sure you ask them how they did their research. If their research used college students or others who ‘pretended’ to be thieves – but not real thieves – you should not use that pre-employment test. And you are justified to laugh at their ludicrous research.
Only use a pre-employment test that used real, verifiable thieves in its research to create the test’s theft and stealing section. Do not use any test that created its stealing-related questions based on college students or others who ‘pretended’ to be thieves.
Recommendation to stop employee stealing or thievery: Use a pre-employment test based on scientific research that “catches” job applicants who have similarities to people who definitely are thieves. Such a pre-employment test is quick, easy-to-use, and vastly cheaper than you putting on your pay role employees who steal.
Pre-Employment Test News:PRE-EMPLOYMENT TESTS PRODUCE EXCELLENT EMPLOYEE DEVELOPMENT RECOMMENDATIONS
Use pre-employment tests for two purposes: (1) hiring good employees and (2) developing/improving employees you hire. When properly done, certain pre-employment tests help you develop and train employees to exhibit the terrific qualities of your best “superstar” employees.
1st STEP = BENCHMARK SCORES OF YOUR COMPANY’S BEST EMPLOYEES
Start by having your best employees in each job take pre-employment tests, especially tests of
* Behavior or Personality Tests
* Mental Abilities Tests
Behavior tests assess interpersonal skills, personality traits, and motivations.
Mental Abilities Tests assess brainpower in problem-solving, vocabulary, math, grammar, and handling small details.
Your best employees’ pre-employment test scores are your custom-tailored “benchmark scores” for the job. When you hire job applicants, you could prefer applicants who get same scores as your best employees. That helps you hire applicants who exhibit same work behavior and mental abilities as your best employees.
2ND STEP = USE PRE-EMPLOYMENT TEST SCORES FOR EMPLOYEE DEVELOPMENT
Sometimes, you might hire an applicant who gets some pre-hire test scores different than your best employees’ benchmark scores. When you do this, you use their pre-employment test scores to identify behaviors and mental abilities on which they need to improve or “develop.”
You sit down with the new employee, and say something like this: “You want to succeed in your job. Also, we want you to succeed in your job. You took pre-employment tests. On each pre-hire test scale on which you scored the same as our best “benchmark” employees, keep doing what you are doing. But on each scale where you scored different than our best employees, I will help you improve or develop – so you will have the qualities our best employees have.”
Example: Let’s say the new employee got same test scores as your best employees on Teamwork. You say, “You scored like our best employees on Teamwork. Keep doing what you do for Teamwork on-the-job.”
But, if the employees’ Friendliness scores are lower than your company’s best employees’ Friendliness benchmark score, then you say, “Our best employees’ pre-employment test scores are higher on Friendliness than your scores. To help you succeed, I’ll help you become friendlier.”
Then, you can use what I did to create ready-to-use Employee Development Recommendations for my Behavior/Personality and Mental Abilities pre-employment tests. Specifically, you tell the employee specific behaviors to use to improve Friendliness. For instance, behaviors you recommend to increase the employee’ Friendliness include (1) Smile, (2) Say “Hello” to a lot of people, and (3) Use person’s name two or more times in each conversation.
3RD STEP = 3 FOLLOW-UP MEETINGS WITH EMPLOYEE
The employee’s manager MUST hold three follow-up meetings with the employee. One meeting is not enough to make sure the employee improves. Reason: Employee development efforts fail when the employee’s manager fails to make sure the employee actually uses the agreed upon employee development actions.
Employee development efforts succeed when the manager
* insists the employee improve on specific behaviors or abilities
* follows-up multiple times in three pre-scheduled meetings
I recommend holding three follow-up meetings. At each meeting, the employee tells the manager specific examples of putting the development recommendations into action. For Friendliness improvement explained above, at all three follow-up meetings the employee must tell the manager specific examples of (1) smiling a lot, (2) saying “Hello” a lot, and (3) twice using name of people they talk with.
USE PRE-EMPLOYMENT TESTS TO CUSTOMIZE EMPLOYEE DEVELOPMENT
Pre-employment tests can serve as objective basis for excellent, customized employee development recommendations. Start by establishing pre-hire tests “benchmarks” based on your best employees’ test scores. Benchmark both behavior or personality tests and mental abilities tests.
If you hire a job applicant whose pre-employment test scores differ from your best employees’ benchmark scores, you should help your new employee improve to become more similar to your best employees. Focus on specific techniques your employee must develop or improve.
Importantly, hold three follow-up meetings with the employee. At each follow-up meeting, insist the employee tell you examples of using the behaviors the pre-employment test indicated the employee need to improve.
Michael Mercer, Ph.D., created 3 pre-employment tests that companies use to assess job applicants’ personalities, mental abilities, and dependability. These pre-hire tests – the 3 “FORECASTER(tm) TESTS” – help companies hire and develop excellent employees. Dr. Mercer’s 6 books include the best-seller “HIRE THE BEST & AVOID THE REST(tm).” Also, he delivers speeches and training seminars at companies and conferences. You can learn about the 3 FORECASTER(tm) pre-employment tests, or subscribe to his “HIRE THE BEST Newsletter,” at www.Pre-EmploymentTests.com
3 Steps To Hire The Best People for Your Training or Apprenticeship Program
Warning: Only put people in your training program who are ultra-likely to complete or “pass” the program – and then will stay with your organization.
More companies are creating and operating training programs or apprenticeships – mainly to train people for jobs requiring technical skills. Reason: There is shortage of people possessing crucial technical skills, including
* “blue-collar” technical skills – e.g., equipment maintenance, welding, and more
* “white-collar” technical skills – in computers, healthcare, laboratory work, and more
This problem is compounded by retiring employees who (a) possess technical skills, (b) remained in same company 20-40 years, and (c) are retiring. They stayed so long that companies did not train technicians to replace them.
IMPORTANT: HIRE TRAINEES WHO WILL BOTH SUCCEED & STAY
I delivered a speech at a huge training conference. The room was filled to capacity with training directors from across North America. I got a huge audience response when I said this: Do NOT try to train people who never should have been hired and put in your training program!
Specifically, it is an expensive waste to put people in your training program who might
a. be too stupid or lazy to “pass” your training program
b. drop out
c. get kicked out
d. leave your company after you pay for their training
Most training programs cost a lot per trainee.
Question: Financially, how much is one graduate of your training program worth to your company?
Answer: Financially, vastly more than your training program’s cost!
So, if a trainee fails or drops out or gets kicked out or finishes training and departs your organization, your training investment was 100% wasted. Plus, your company loses business opportunities due to not having another trained employee. Then, your company has too few qualified technicians, which harms business growth opportunities.
3 STEP METHOD TO HIRE APPLICANTS WHO ARE WORTH TRAINING
From my experience helping many organizations select the right people for their expensive training programs, I created a three-step hiring method to select applicants likely to
+ successfully complete training program
+ not turnover – stay long-term with the company
Recommendation: Only consider hiring applicants who earn high ratings on all three steps.
STEP #1: BRIEF INITIAL SCREENING INTERVIEW (BISI)
Select applicants who have work-related qualities similar to your best, ”superstar” employees in the job. So, unearth the superstars’ bio-data (biographical data) on job requirements, work experiences, education, and pay. Then, conduct brief, 15 minute interviews with job applicants to see if they possess bio-data similar to the job’s superstar employees.
Example: If the job requires machinery operation, ask about applicant’s machinery experiences. If the job requires laboratory work, ask about applicant’s lab and science experiences.
STEP #2: PRE-EMPLOYMENT TESTS
Give pre-employment tests to applicants who do well on BISI (Step #1). Pre-employment tests are created via years of scientific research. Well-researched tests are the best proven method to predict if an applicant may succeed on-the-job. To start, your best employees in the job take the tests. Their scores become the job’s benchmark test scores. Then, test applicants. You would prefer applicants who get same test scores as your best employees.
Two pre-employment tests you should use:
* behavior or personality tests – on interpersonal skills, personality traits, and motivations
* mental abilities tests – e.g., problem-solving, verbal skills, arithmetic, and handling small details
For certain jobs, you also should administer pre-employment dependability test – so you can evaluate applicant’s honesty, work ethic, safety, stealing and substance abuse concerns.
STEP #3: IN-DEPTH INTERVIEW
Applicants who get good pre-employment test scores (Step #2) should be given a 1-2 hour interview. Customize this interview to assess the 6-9 most important job talents the applicant must possess. Ask the same questions to each applicant, and rate applicant on lengthy list of job talent observations.
OPTIONAL STEPS YOU MIGHT USE
At minimum, hire trainees or apprentices using the three steps of custom-tailored (1) BISI, (2) pre-employment tests, and (3) in-depth interview. If an applicant earns high ratings on those three steps, then you might put applicants through these optional assessment methods:
* Work Simulations – to evaluate applicant on specific job skills
* Realistic Job Observation – have applicant observe employees doing the job
* Reference, Background, and Medical Checks
HIRING GREAT TRAINEES IS ULTRA-PROFITABLE FOR YOUR COMPANY
You operate a training program for one big reason: Employees completing your training program will become financially valuable – profitable – for your organization. So, make sure you only hire applicants who are likely to (A) complete your training program and (B) become long-term employees.
You can hire the best trainees using three steps:
(1) Brief initial screening interview
(2) pre-employment tests – behavior, personality, mental abilities and dependability tests
(3) in-depth interview.
Applicants who do well on all three steps have a good likelihood of completing your training program, and becoming financially valuable employees in your organization.
Pre-Employment Testing News:
HOW TO AVOID HIRING VIOLENT EMPLOYEES:PRE-EMPLOYMENT TESTS HELP YOU MAKE SAFE WORKPLACE
Pre-employment tests plus other techniques may help you avoid hiring violent, perhaps even murderous, employees.
>not want to hire potentially violent employees
>need to create a safe workplace
Recent news reported a company’s employee murdered co-workers, and then committed suicide.A surveillance camera caught him stealing.The company was firing him when the massacre began.
So, how might that company – and your company – avoid hiring violent, perhaps murderous, job applicants?
PRE-EMPLOYMENT TESTS HELP PREDICT VIOLENT TENDENCIES
Certain personality test scores tell you if a job applicant may lash out in violent or dangerous ways. Good news = In my 20+ years’ pre-employment testing experience, no company using my personality tests hired an employee who became violent on-the-job.
Interestingly, some companies using my pre-employment tests rejected job applicants due to their poor test scores, and those applicants responded in aggressive or threatening ways to their rejection.
More good news = Those companies called me to say my pre-employment tests forecast serious problems in those obnoxious people – and helped them reject those terrifying people.
What pre-employment test scores could help you foretell a job applicant may be a violent or dangerous person?
Since you can use two types of personality tests – dependability tests and behavior tests – let’s look at “bad” test scores that may predict violence.
‘DEPENDABILITY’ PRE-EMPLOYMENT TEST MAY WARN YOU OF POSSIBLE VIOLENCE + OTHER RISKY PROBLEMS
Companies give “Dependability Forecaster(tm) Test” to job applicants applying for “blue-collar” jobs, such as lower-level, entry-level, unskilled or semi-skilled jobs.
If an applicant gets low scores on five “Dependability Forecaster(tm) Test” scales, watch out – for possible violence or other trouble:
1.Dishonesty on DF – if applicant does not answer test honestly, that is bad sign
2.Lousy Work Ethic – imagine the anger of a lazy bum whom you tell to work harder
3.Impulsiveness – impulsive people act before thinking – so imagine if they get mad
5.Substance Abuse Concerns – substance abusers want you-know-what & want it now
So, if a job applicant gets bad scores on the dependability-type personality test – congratulations.You quickly discovered an applicant whom you probably want to avoid hiring.Don’t you feel better knowing this – before you hired that risky person?
BEHAVIOR’ PRE-EMPLOYMENT TEST FORECASTS POSSIBLE ANGER VIOLENCE + MORE
The employment test entitled, “Behavior Forecaster(tm) Test” predicts 14 work behaviors, including interpersonal skills, personality traits, and motivations.Companies give this pre-hiring test to applicants for skilled and “white-collar” jobs.
Be careful with applicants who get certain scores on “Behavior Forecaster(tm) Test.”For starters, a low score on Honesty on BF scale is a bad omen.I received phone calls from companies that rejected applicants who scored low on Honesty scale, telling me some of those dishonest applicants became “stalkers.”They bugged the hiring manager who rejected them.You need to avoid hiring such dangerous people.
On this pre-employment test’s interpersonal skills scales, you may feel suspicious of people who get very high scores on Aggressiveness scale.Job applicants who get high Aggressiveness scores “eat people before breakfast – and spit them out before lunch.”Be careful about hiring applicant who gets very high Aggressiveness score.Such people can act overbearing and pushy when they do not get their way.
Also, consider it a bad omen when a job applicant gets the following risky test scores in the personality section of the behavior pre-employment test:
a.Lax & unconcerned about Following Rules, Policies and Procedures
b.Whining & ultra-upset Reaction to Pressure
c.Pessimistic – focuses on problems, and ignores solutions
d.Excitable – hyped-up & looking to get rid of steam
e.Very Emotion or Feelings-Focused
If an applicant gets such risky personality test scores, do not “light a match” near that person.They may be ready to explode verbally or physically when they feel bothered or upset.Better yet, you probably prefer to not hire people with such possible personality problems.Why would you want to put them on your payroll?
2 PRE-EMPLOYMENT TESTS HELP YOU AVOID HIRING POSSIBLY VIOLENT OR DANGEROUS JOB APPLICANTS
Pre-employment tests can help you hire productive employees who work well with others, and help you create a safe work environment.I explained warning signs you must watch for when you look at job applicants’ scores on two types of personality-related tests:
Such pre-employment tests not only help you hire the best.They also help you hire safe people you and your employees will not need to fear.
Michael Mercer, Ph.D., is a book author and management psychologist.Dr. Mercer created all 3 “Forecaster(tm) Tests” – pre-employment tests companies use to select productive employees.His 5 books include “Hire the Best – & Avoid the Rest(tm)” and also “Turning Your HR Dept. into a Profit Center(tm).”He delivers speeches and seminars across North America.You can contact him – and get no-cost subscription to his Management Newsletter – at www.MercerSystems.com
WHAT ARE PRE-EMPLOYMENT TESTS... AND WHAT DO YOU NEED TO KNOW?
Pre-employment Test are tests that organizations give to job applicants to help them hire employees who are productive, dependable, and low-turnover.
What does research say about Pre-Employment tests? Research on pre-employment tests and other prediction methods indicate pre-employment tests are the most method to accurately predict how an applicant may perform on-the-job, if hired.
In contrast, interviews typically are a lousy method to predict an applicant’s job performance.
Also, reference checks, unfortunately, are quite useless, because many companies refuse to reveal negative information
about their former employees.
Why are pre-employment tests so accurate at predicting actual job performance?
Pre-employment tests that work well are created after doing In-depth research.
The research is done find out which test questions work best in the test, plus make sure the test is both reliable and valid.
What is pre-employment test validity and reliability?
Use pre-employment tests only if they were created using research to establish the test is both (a) valid and (b) reliable.
Validity of a pre-employment test means the test accurately predicts or forecasts exactly what it is meant to predict.For example, if one scale or section of the pre-employment test aims to predict if a job applicant is teamwork-oriented, then that test scale is valid only if accurately measures how much or how little an applicant likes teamwork.Or, if a test scale helps predict Problem-Solving Ability, then that Problem-Solving Ability section must be a valid or accurate measure of Problem-Solving Ability.If a test scale helps predict Theft/Stealing concerns, then it needs to be a valid or accurate prediction of an applicant’s possible Theft/Stealing behavior.
Reliability of pre-employment tests is different than validity.Reliability of a pre-employment test can be established through research in a number of ways.In general, reliability means a test reliably or consistently measures what it is supposed to measure.For instance, if multiple questions predict Teamwork, then those Teamwork questions must overall measure Teamwork and not some other factor.Also, test-retest reliability means that if a job applicant takes the pre-employment test one day and then takes the same test at a later date, e.g., a month later, then the applicant’s scores should be the same in at both times.
In summary, use pre-employment tests only if they were created using research to establish the test is both (a) valid and
What “Assessments” Are NOT Pre-Employment Tests?
Pre-employment tests are specially researched and created specifically for testing job applicants.
In contrast, some organizations mistakenly use “assessments” meant for training or teambuilding with current employees when they evaluate job applicants.This is wrong to do – for a number of reasons.For instance, such “assessments” are not researched, designed, nor justifiable for pre-employment testing of job applicants.Also, if any question is raised about the use of such “assessments,” the organization certainly may have a very hard time explaining why it used an “assessment” meant for training or teambuilding to evaluate job applicants.
So, only use pre-employment tests that actually are researched and designed to test job applicants.Do not use “assessments” that are not researched, designed, meant for, nor justifiable in your evaluation of job applicants.
What Types of Pre-Employment Tests Might I Use?
Three types of pre-employment tests can help you hire the best.
1.Mental Abilities Tests – help you predict job-related cognitive abilities, such as
d.Grammar, Spelling & Word Use Ability
e.Ability to Handle Small Details with Speed & Accuracy
2.Behavior Tests – help you predict key interpersonal skills, personality traits, and motivations:
Following Rules & Procedures
Poise Under Pressure
Calm vs. Excitable
Feeling-Focus vs. Fact-Focused
Helping People / Service Motivation
Leaning / Knowledge Motivation
3.Dependability Tests – help you predict key factors, such as,
a.Honesty on test
c.Impulsiveness (may be linked to safety, accidents, & interpersonal conflict)
d.Stealing / Theft concern
e.Substace Abuse concern
Will Pre-Employment Test “Catch” Job Applicant Who Lies on Test?
A correctly designed pre-employment test will detect – or find out – if an applicant lied by giving answers that may make the applicant seem “better or different” than the applicant really is.
In sharp contrast, “assessments” designed for training or teambuilding – and not for pre-employment testing – do not have such a built-in lie detector.
A good pre-employment test can usenumber of methods to “catch” a job applicant who tries to answer its questions dishonestly.Perhaps the best method involves using a set of truism questions.
You will not “catch” a lying job applicant if you only rely on whether or not the applicant answered different versions of the same question the same.For starters, whentest asks different versions of the same question, that is for (a) creating a scale on that topic and also (b) reliability.
Here is why that will not catch a lying or dishonest applicant:The liar could consistently answer those questions dishonestly.
Always ask the Business Psychologist who created the pre-employment test how the test will “catch” or detect if an applicant answered questions to “pull the wool over your eyes.”
PRE-EMPLOYMENT TESTING EXPERT INTERVIEWED ON KGO’s GIL GROSS SHOW
Pre-employment test expert Michael Mercer will appear today on KGO’s Gil Gross radio show.
Dr. Mercer is author of “Hire the Best & Avoid the Rest” (13th printing).
The pre-employment tests he researched and created are “Abilities Forecaster™ Test, Behavior Forecaster™ Test, and Dependability Forecaster™ Test.
Companies use personality tests and cognitive abilities tests to help them hire good workers with a good work ethic.
KGO is San Francisco ’s #1 radio station.It is 50,000 watts.
Gil Gross is an award-winning radio journalist.His show broadcasts daily on KGO AM 810,
Dr. Mercer, Pre-Employment Testing Expert is quoted in National Federation of Independent Businesses.
Please click on link to read article.
Here are some of Dr. Mercer's Press Releases & Articles:
Pre-Employment Test News:
4 MOST COMMON REASONS MANAGERS HIRE LOUSY EMPLOYEES
(+ 3 Guidelines to Help You Hire the Best)
I repeatedly notice managers do make four mistakes that result in hiring losers – employees they wish they never hired.I will help you avoid making these four blunders.Plus, I will reveal to you three guidelines that will help you hire fantastic employees.
4 REASONS MANAGERS HIRE LOUSY EMPLOYEES
1st Reason = Applicant Acts Charming
Managers feel mesmerized by applicants who act charming.Such applicants act friendly, smile at you, look into your eyes, compliment you, and display other make-you-feel-good charm.
Such applicants would earn an “A” grade in charm school.
The problem is managers who hire lousy employees tend to feel overly swayed by applicants’ charm.Resist the temptation – don’t let yourself get swept away by a smooth operator who charms you.
2nd Reason = Applicant Has Seemingly Relevant Work Experience
Many managers get carried away by applicants whose work experience appears relevant.
However, many applicants might have seemingly relevant experience.Also, just because an applicant has relevant experience in one organization never means that person will do well working for you.What it takes to succeed in one organization – or for one manager – never is exactly the same in your company or working for you.
So, do not fall in love with an applicant just because the person has semi-pseudo-relevant work experience.
3rd Reason = Manager Feel Desperate to Hire Someone Fast
I jokingly say that some managers feel a horrible compulsion to hire someone ‘yesterday.”That means they have an open position, and they feel pressure to hire somebody right away.
That is a recipe for disaster.
Of course, sometimes you have an open position, plus you have a need to fill it ultra-soon.But, hiring with such desperation often results in hiring people you later regret hiring.
Remember:Each time you hire someone you are betting.You are betting your (a) career and (b) company.If you hire enough losers you injure your career, and may even get de-employed.Also, if you hire enough underachievers, you hurt your company – harming productivity and profits.
4th Reason = Manager Is Too Lazy to Find More Applicants
Managers who hire lousy employees frequently are lazy – and will hire almost anyone to avoid spending time finding more and better applicants.Such managers have a “To-Do List” with, for example, 10 action items to do.Regrettably, finding better applicants is not among their 10 action items.
SOLUTIONS – SO YOU AVOID HIRING LOUSY EMPLOYEES
Here are solutions to help you hire the best.
1.Never get swept away by applicants who act charming and/or have semi-pseudo-relevant work experience.
2.Never rush to hire someone fast and/or be too lazy to find more and better applicants.
3.Use pre-employment tests.Well-researched pre-employment tests – that you can get custom-tailored for specific jobs in
your company – give you an objective, scientific evaluation of each job applicant.
Three pre-employment tests can be used to assess applicants.First, a personality test forecasts an applicant’s interpersonal skills, personality, and motivations – and the test is not swayed by an applicant who acts charming.Second, cognitive ability tests measure up to five key brainpower factors – and never get affected by an applicant who may have seemingly relevant work experiences.Third, a dependability test helps you uncover an applicant’s work ethic, safety, and if the applicant may steal or be a substance abuser.
Importantly, pre-employment tests that you get custom-tailored for specific jobs in your company give you the huge advantage of being able to find out if the applicant has the most important qualities needed to succeed in your organization.
EXPENSIVE LESSON = HIRING LOUSY EMPLOYEES
Managers sometimes call and tell me they hired a lousy employee.When I question how they decided to hire that lousy employee, I overwhelmingly find they (a) hired based on applicant’s charm and work experience or (b) felt desperate compulsion to hire fast or (c) was too lazy to find better applicants.
Also, managers who hired losers usually made these mistakes:Either they (a) did not test the applicant, or (b) ignored glaring warning signs pre-employment tests revealed about the applicant – warning signs indicating they should not put that person on their payroll.
As I hear their distress, I want to comfort them, so I point out, “Well, you learned from this experience.”
Then, the managers always say something like this:“Yes, I learned from the hiring mistake I made – but it was a terribly expensive lesson.”
3 GUIDELINES – TO HELP YOU HIRE FANTASTIC EMPLOYEES
Simply follow three guidelines to help you hire productive, dependable employees:
A.Stop getting carried away – by applicants’ charm and work experiences.
B.Never hire fast – in your desperate rush to fill a position ASAP.
C.Use pre-employment tests – and pay close attention to applicants’ test scores
COPYRIGHT 2009 MICHAEL MERCER, PH.D.www.MercerSystems.com
Pre-Employment Test News:
LOWER TURNOVER + LESS ACCIDENTS + BETTER TEAMWORK
A pre-employment test I researched and created – “Dependability Forecaster(tm ) Test” – helped me learn a lot about people who are turnover risks, accident-prone, and rub co-workers and customers the wrong way.Specifically, such people are impulsive.So, you should avoid hiring impulsive people.
*Impulsive people = act before thinking.
*Non-impulsive people = think before acting.
You want to hire job applicants who think before acting, that is, people who are responsible, careful, prudent human beings.
BAD JOB PERFORMANCE – IF YOU HIRE IMPULSIVE PEOPLE
If you hire impulsive people – that is, people who act before they think – you are more likely to have expensive problems, such as
-Accidents – because they are careless
-Interpersonal Messes – because impulsive people blurt out inconsiderate, hurtful remarks
-Turnover – because they are disloyal and uncommitted
-Substance Abuse – because substance abusers are impulsive people
-Absenteeism – because they do not care that you expect them to show up
-Lost Customers – because impulsive people fail to offer good service
-Violations of Rules – because they think it is o.k. to break your rules
In fact, my pre-employment test research to created “Dependability Forecaster(tm ) Test” discovered a statistically significant correlation between being (a) substance abuser and (b) highly impulsive.My test research finding means
*substance abusers = highly impulsive people
*when you hire highly impulsive people = you are more likely to hire substance abusers
You do not want to hire substance abusers, do you?
GOOD JOB PERFORMANCE – IF YOU HIRE NON-IMPULSIVE PEOPLE
When you hire people who are not impulsive – that is, people who think before they act – your company may profit from
+Safety – since non-impulsive people think to avoid accidents
+Nice Relationships – with customers and co-workers
+Retention – since non-impulsive people are more likely to be loyal
+Less Substance Abuse – low impulsiveness does not correlate with substance abuse
+Better Attendance – they follow rules, including showing up for work
+Good Customer Service – because they consider their words and use good manners
+Rule & Policy Following – because they feel rules are meant to be followed
EXAMPLES OF IMPULSIVE EMPLOYEES’ HORRIBLE MISTAKES
You can imagine these examples of impulsive employees:
-Delivery person – carelessly unloads a truck, dropping boxes, thus breaking the contents
-Patient’s Caregiver – unsafely picks-up patient, thus dropping and injuring the patient
-Warehouse employee – injures himself by incorrectly picking up a box
-Housekeeper or Janitor – spills dangerous chemicals
-Kitchen Staff – waste food, and violate health rules
-Car Valets – take joyrides in clients’ cars or dent cars
-[fill-in examples – of impulsive employees you witnessed]
1 JOB WHERE IMPULSIVE PEOPLE DO SUPERBLY WELL
Believe it or not, impulsive people are sought after for one highly visible job.For this position, impulsive people are the very best.
Impulsive people are the best people to select – if you are casting a reality TV show.Why?Because reality TV shows thrive on antics and “drama” of highly impulsive cast members.
You do not produce reality TV shows.So, avoid hiring impulsive people.
PRE-EMPLOYMENT TEST = BEST WAY TO PREDICT APPLICANT’S IMPULSIVENESS
Without pre-employment testing, most managers fail to spot impulsive job applicants.Research proves interviewers overwhelmingly make incorrect predictions about applicants.
Fortunately, a pre-employment test researched and designed to forecast – or predict – an applicant’s level of impulsiveness cannot be faked by a job applicant.A built-in lie section warns you if an applicant tries to fool the test.
In creating pre-employment tests – for entry-level and blue-collar job applicants – I found it crucial that the test assess applicants’ dependability.A key dependability ingredient is thinking before acting, that is, being non-impulsiveness.So, the pre-employment test includes an impulsiveness prediction section, in addition to also predicting (1) honesty on test, (2) work ethic, (3) stealing concerns, and (4) substance abuse concerns.
The pre-employment test’s Impulsiveness scale is a very useful – but seldom seen – prediction that managers need.
YOU CAN AVOID HIRING IMPULSIVE PEOPLE
Your management goal is to hire employees who are productive, low-turnover, safe, team players, and dependable.Such stellar employees typically are
*non-impulsive people – who think before they act
*not impulsive people – who act before they think
A pre-employment test that includes a specific impulsiveness prediction gives you the easiest, quickest and most accurate prediction of how impulsive an applicant is.Such a pre-employment test helps you avoid hiring trouble-making impulsive people.So, make sure you hire applicants seem suitable on all prediction methods you use, including getting low-risk scores on the pre-employment test’s impulsiveness section.
“Pre-employment tests plus two other techniques help reduce stealing and theft by employees,” explained Michael Mercer, Ph.D., a test researcher and author of Hire the Best – & Avoid the Rest.“This is important advice, given that The Wall Street Journal” and Fox News reported increases in employees stealing plus employee theft’s financial drain on companies.
“Stealing by employees drains a company’s finances and morale,” said Dr. Mercer, a corporate psychologist in Barrington, Illinois.The value of stolen items rose one-third in two years, according to PriceWaterhouseCooper’s survey of 5,400 companies.Also, 20% of employers find employee theft a moderate to big problem, found Institute for Corporate Productivity research.
“Stealing starts by hiring lousy humans,” claims Dr. Mercer.“Plus, employees know anything reducing profits impacts their job security.If a company loses money to theft or stealing, eventually employees may get laid-off to decrease losses.”
Fortunately, Dr. Mercer offered three tips to avoid hiring job applicants who are thieves and discover which employees steal.
”First, pre-employment tests that forecast dependability help companies hire non-thieves.” points out Dr. Mercer.“The fastest and cheapest way to avoid stealing by employees is to avoid hiring job applicants who will steal.”Dr. Mercer created a pre-employment test, “Dependability Forecaster™ Test,” that helps predict if an applicant might steal.Companies have job applicants take his test so they can hire applicants who are unlikely to be thieves.
Second, Dr. Mercer recommends doing background checks.Unfortunately, background checks typically only uncover if an applicant was convicted in the locale where you do the check, for example, your county.If an applicant was convicted elsewhere, then you may not find out.
A solution Dr. Mercer proposes is to “use both a dependability pre-employment test plus a background check, and then only hire applicants who come out great on both.”
Third, Dr. Mercer suggests managers “act like James Bond.It may not sound nice, but you need to spy on employees.Companies can install video cameras, tracking devices and other allowable spying instruments.He recounted how one of his clients used pre-employment tests to avoid hiring thieves and also installed tracking devices on its delivery vehicles.The result was the company hired non-thieves and also discovered and fired thieves on its payroll.
Finally, Dr. Mercer advises companies to “make sure employees realize you watch them.They will thank you for stopping workplace theft and increasing their job security.”
----------------------------------------------------------------------------------------------------- Pre-Employment Test News:
4 METHODS HELP YOU HIRE THE BEST SALES REPS
Pre-employment tests plus other applicant evaluation methods help you select salesperson job applicants who will turn into highly productive, super-profitable sales reps.These applicant evaluation methods include pre-employment tests, intriguing bio-data, vague job interview questions, plus colorful role-plays.
Hiring fantastic sales reps is crucial.As Henry Ford wisely observed, “Until someone sells something, no one else has a job.”A company with monstrously effective sales reps can grow and prosper.However, a company with wonderful products but lousy sales reps will wither away.
So, how can managers hire highly productive sales reps?
Here are four great methods you can start using immediately.
Use two pre-employment tests to evaluate sales rep applicants:
1.Behavior or personality test
2.Mental abilities or intelligence-related test
The behavior or personality test needs to forecast the applicant’s behavior in three key areas:
a.Interpersonal Skills – e.g., friendliness, assertiveness, and teamwork
b.Personality Traits – e.g., poise under pressure, optimism, and action-orientation
c.Motivations – e.g., if the sales applicant feels driven to earn incentive pay
The mental abilities or intelligence tests forecast if the applicant has enough “brainpower” to
+learn – how to do your company’s sales job
+think correctly – to solve problems encountered while selling your company’s products
Importantly, before using personality and intelligence tests, you must conduct a benchmarking study.This custom-tailoring tells you specific test scores of your company’s best salespeople.
Then, when you test applicants, you quickly, easily and objectively can
>favor job applicants who got same test scores as your company’s best sales reps
>weed-out applicants whose test scores differed from your best sales reps’ scores
Hundreds of pre-employment test benchmarking studies I have done – for many companies – often result
in this “benchmark” pattern of test scores gotten by the best, super-productive sales reps:
>high scores on Friendliness
>average scores on Assertiveness
>average scores on Following Rules & Procedures
>high scores on Poised Under Pressure
>high scores on Optimism
>Calm for inside sales reps – but Excitable for outside sales reps
>high scores on Money Motivation
>average scores on Intelligence or mental abilities
As such, pre-employment tests enable you to objectively – not subjectively – know if a sales rep applicant has crucial personality and intelligence qualities similar to your company’s best sales reps.That is the reason pre-employment tests tremendously help companies hire the best sales rep applicants.
Importantly, using pre-employment tests removes the tendency of managers to like applicants who con them through (a) charm in interviews or (b) semi-pseudo-relevant work histories.Pre-employment tests helps you avoid getting fooled again by a smooth talking sales applicant.
2ND METHOD = INTRIGUING BIO-DATA
Bio-data means biographical data, and yields loads of super-useful insights into which applicants you should seriously consider.
Suggestion:When you conduct your pre-employment test benchmarking study of your best sales reps, also have them fill-out a questionnaire on their bio-data from before they started working for your company.The bio-data questionnaire helps you gather specific details of your company’s best sales reps’ work experiences, education, training, compensation, and more.
For example, in bio-data questionnaires I created for many companies, I continually find successful sales reps worked during high school.That is only one example of useful bio-data.
Armed with exact bio-data of your best sales reps, you then can include relevant bio-data questions in your interviews.For instance, if all your best sales reps worked during high school in service-type jobs, then you definitely want to see if each applicant you interview had similar experiences.
Translation:See if each job applicant you might consider has bio-data similar to your best sales reps’
If the pre-employment test scores of an applicant are similar to scores of your best sales reps, then you probably want to make time to conduct an in-depth job interview.
Unfortunately, too many sales applicants come across exceedingly wonderful in typical job interviews.After all, salespeople know how to make a good impression and “knock your socks off.”
Secret Revealed = Here is a trick sales applicants use to make you “fall in love” with them:Immediately upon meeting you, the applicant gives you a nice handshake with good eye-contact and a smile.The applicant compliments something about you, your company, or your office.Then – and here is the cincher – the applicant makes you laugh within 120 seconds after meeting you.After that laugh, the applicant’s charm offensive has melted the heart of most interviewers – and the interviewer then incorrectly slobbers positive ratings on almost everything the sales applicant says.
Fortunately, you can avoid doing a typical interview, and getting conned by a salesperson.
First, only interview job applicants who got pre-employment test scores similar to scores of your company’s best salespeople.Second, make a list of the most important 6 – 9 job talents you must have in anyone you hire.These might include persuasiveness, friendliness, teamwork, handling obstacles, action-orientation, and desire to earn incentive pay.
Third, avoid telling the applicant you are looking for those job talents.Instead, ask vague questions.Then, listen to whether the applicant might have talents you need.For example, if teamwork is important, do not ask a question like “Do you like teamwork?”Any applicant with some brains would know to say, “Yes” to such an obvious question.
Instead, ask a vague question, such as, “What are examples of the work situations you enjoy most?”Then, notice if the applicant tells you examples of work situations involving (a) teamwork or (b) working alone.If teamwork is a key job talent, then you prefer an applicant who gives examples of enjoying teamwork – and not examples of enjoying working alone.
Warning:Never ask any interview question that gives clues to job talents you want the applicant to have.
Whenever I create custom-tailored “Interview Guide Forms” for a company to use, I always make sure none of the questions I create tell the applicant either (a) the specific talent is being evaluated nor (b) the desired “right” answer is. Unfortunately, most managers give hints to the answers they want to hear.Do not be one of those naïve managers.
4TH METHOD = ROLE-PLAY CLOSE ENCOUNTERS OF THE SALES KIND
If an applicant’s pre-employment test scores are similar to your best sales reps’ test scores, plus the applicant’s bio-data is similar to your best reps, plus the applicant did well in your in-depth interview, then you really ought to use an ultra-useful but seldom used additional prediction method.It is a carefully crafted role-play.
To do the role-play, tell the applicant to try to sell something to you.It can be any product or service both you and the applicant are familiar with.The applicant plays the sales rep and you play the prospective customer.
During the role-play, you must evaluate the applicant’s skill on using six key selling steps:(a) Quickly developing comfort and rapport with prospective customer, (b) uncovering prospect’s needs, (c) probing important details, (d) presenting solutions, (e) overcoming objections and resistance, and (f) asking for the order.
If the job applicant excels on these key sales steps, that is a good sign.If not, then you must decide if the applicant is worth training in your company’s sales procedures.
FORMULA TO HELP YOU HIRE THE BEST SALES REPS
Only hire applicants who get all wonderful ratings in the following surefire hiring formula.
Pre-employment tests + bio-data + in-depth interview + role-play = fantastic odds you will hire a highly productive sales rep.
Copyright 2009 Michael Mercer, Ph.D., www.MercerSystems.com
Pre-Employment Test News:
PRE-EMPLOYMENT TEST & 3 OTHER METHODS HELP YOU PREDICT IF JOB APPLICANT
IS SUBSTANCE ABUSER
One kind of pre-employment personality test gives hiring managers a quick, easy-to-use way to avoid hiring substance abusers – e.g., alcoholics and drug abusers – and other bad characters.Plus, you also have few more methods you can use in your quest to avoid hiring substance abusers.
FACTS:SUBSTANCE ABUSING EMPLOYEES WASTE YOUR COMPANY’S MONEY
Fact #1 = No manager I ever spoke with wants to hire a drug abuser or alcoholic. Fact #2 = Substance abusing employees waste huge amounts of a company’s money.
According to U.S. Department of Labor estimates, drug abusing employees waste $75 - $100 billion/year in (a) lost time, (b) accidents, (c) healthcare, and (d) workers’ compensation.In fact, substance abusers force horribly expensive problems onto their employers:
-65% of on-the-job accidents are by substance abusers
-3 times more absences than non-substance abusers
-16 times more healthcare benefits than non-abusers
-16 times more likely than non-substance abusers to file worker’s compensation claim
Fact #3 = If you send drug abusing employee for treatment, it costs you big bucks.
Your company pays money for alcoholism or drug abuse problem you did not cause.Translation:You pay to treat a substance abusing employee you never should have hired in the first place!
Conclusion = Managers need to use pre-employment tests and other steps to avoid hiring alcoholics, drug addicts, and substance abusers.
Here are four methods to help you avoid putting drug addicts or alcoholics on your payroll.
1st METHOD = PRE-EMPLOYMENT TEST PREDICTING SUBSTANCE ABUSER PERSONALITY
One type of personality test helps you quickly predict – or forecast – if a job applicant may be a substance abuser.You do, after all, want dependable employees – including employees who are not possibly alcoholics or drug abusers.
I call such a pre-employment test a “Bad Apple Test.”Why?This test helps you avoid hiring an applicant who is a “bad apple” – someone with flaws that harm productivity and waste your company’s money.
A good pre-employment test that helps you avoid substance abusers predicts up to five crucial factors that impact applicants’ job performance:
= 16 times more likely than non-substance abusers to file worker’s compensation claim = If you send drug abusing employee for treatment, it costs you big bucks.Your company pays money for alcoholism or drug abuse problem you did not cause.Translation:You pay to treat a substance abusing employee you never should have hired in the first place! = Dealing with substance abuser wastes expensive management time. Here are four methods to help you avoid putting drug addicts or alcoholics on your payroll.
1 METHOD = PRE-EMPLOYMENT TEST PREDICTING SUBSTANCE ABUSER PERSONALITY
One type of personality test helps you quickly predict – or forecast – if a job applicant may be a substance abuser.You do, after all, want dependable employees – including employees who are not possibly alcoholics or drug abusers.I call such a pre-employment test a “Bad Apple Test.”Why?This test helps you avoid hiring an applicant who is a “bad apple” – someone with flaws that harm productivity and waste your company’s money.A good pre-employment test that helps you avoid substance abusers predicts up to five crucial factors that impact applicants’ job performance:
Hiring managers, of course, crave to hire applicants whose pre-employment test scores indicate low concern for possible Substance Abuse.You also want applicants who are (1) unlikely to steal, (2) honest, (3) not Impulsive, plus (4) have good work ethic.
In sum, a pre-employment test predicting substance abuse personalities helps hiring managers achieve their goals to
+screen-in “good apples”
-screen-out “bad apples”
2ND METHOD – AVOID HIRING SMOKERS
You reduce your odds of hiring alcohol or drug abusers, if you can avoid hiring smokers.After all, most substance abusers are smokers.
Question:How often have you met an alcoholic or drug addict who did not smoke?
So, if you avoid hiring smokers, then it will be harder to hire a substance abuser.
Note:Not all smokers are substance abusers, but most substance abusers are smokers.
More than 67% of drug abusers are tobacco smokers, according to research published in the scientific journal “Experimental & Clinical Psychopharmacology.”
Amount of drug consumption correlates to the amount of smoking, according to research conducted at Integrated Substance Abuse Program of UCLA:
-More smoking = more drug-taking
-Less smoking = less drug-taking
Point:The more a substance abuser smokes, the more drugs the person is likely to take.
Check to see if your state has laws about not hiring people who smoke.Some states allow it, and others do not.
With this substance abuse and smoking information, you need to decide what to do if you
A.smell smoke on a job applicant
B.see cigarette pack on applicant
C.notice applicant’s car ashtray has cigarette butts
D.discover other signs applicant is a smoker
3RD METHOD – WARN APPLICANTS YOU MAY GIVE DRUG TESTS
Many companies tell applicants they must take a drug test – if the company might hire them.
Receiving this warning scares away some applicants who are substance abusers.
4TH METHOD = ACTUALLY GIVE DRUG TESTS BEFORE HIRING
Unfortunately, problems with drug tests are very big problems:Drug tests are
-cheated or faked – very easily
-inaccurate in their results – many times
Caution:An “underground” industry exists that helps job applicants avoid having alcohol or drug use uncovered in a drug test!So, many applicants know they can “fake-out” a drug test.
STOP HIRING SUBSTANCE ABUSERS – DRUG ABUSERS & ALCOHOLICS
Certain pre-employment personality tests plus other methods help you avoid hiring substance abusers who rob your company of productivity and profits – plus waste your valuable management time.
Stop hiring substance abusers using four methods:
1.Have applicants take pre-employment personality test that predicts substance abuse
2.Don’t hire smokers
3.‘Threaten’ to give applicants drug test
4.Give costly drug tests just before putting applicant on your payroll
It is best for you to use all four methods.Doing all four saves you time and money.
Make sure you hire the best – and don’t hire a substance abusing alcoholic or drug addict!